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CDK Global crippled by cyberattack, disrupting vehicle sales in U.S. and Canada. Here’s a look at...
Yahoo News via AOL· 1 day agoBasically, everything that operates inside the...estimated time frame for resolution — and therefore...
CDK warns: threat actors are calling customers, posing as support
BleepingComputer· 3 days agoThe warning follows ongoing cyberattacks that have hit CDK, forcing the company to shut down its customer support channels and take most of its systems ...
Decagon raises $35 million for AI-powered customer service
Reuters via Yahoo Finance· 6 days agoSAN FRANCISCO (Reuters) - - Decagon, a startup that sells artificial intelligence-powered customer ...
Execujet MRO Services Continues To Support Bombardier Customers
Aircraft Maintenance Technology· 3 days agoExecuJet MRO Services Middle East has completed another heavy maintenance check on a Global 6000...
The State Of CX And The Customer Service Contact Center
Forbes· 1 day agoHow do you think Outlook and other email companies recognize that an email is spam and belongs in the junk/spam folder? There were some incredible cases of AI changing customer</ ...
Don't Lose Money to This Sneaky Airline Customer Support Scam
Motley Fool via Yahoo Finance· 2 days agoThey can help or direct you to someone who can help you with your flight change needs. Verify the ...
The Most Common Customer Service Mistakes Small Businesses Make
Motley Fool via Yahoo Finance· 7 days agoThat doesn't mean customers expect flawless service -- but it does mean you should try to avoid some...
Lancaster city disconnects free broadband service for last 136 customers [Lancaster Watchdog]
Lancaster Online· 21 hours agoKim McGeehan and some of her neighbors in the 100 block of North Mary Street were among the first in...
Credentials That Count: Certify Your Customer Service Skills
CMSWire· 6 days agoContact center certifications elevate career opportunities and salary potential. Certifications...
‘This is like a super common problem’: Woman says Ninja Creami caught on fire while using it
The Daily Dot· 22 minutes agoIn the clip, which has been viewed 1.1 million times, Gianna Hernandez (@giannaahernandez) showed viewers how the mechanical blades on the ice cream maker had gone brown, taking on a burnt appearance ...