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Charter Communications to lay off 175 customer service workers in Columbus - Columbus Business First
The Business Journals· 6 days agoA total of 175 people will be laid off starting Aug. 15, though Charter says the entire facility...
Car, Truck Dealers Assess Fallout From CDK Cyberattack
The Wall Street Journal· 10 hours agoThe National Automobile Dealers Association...16,000 car dealerships, on Friday said it had...
Credentials That Count: Certify Your Customer Service Skills
CMSWire· 5 days agoContact center certifications elevate career opportunities and salary potential. Certifications...
Softbank plans to cancel out angry customer voices using AI
Ars Technica· 5 days agoJapanese telecommunications giant SoftBank recently announced that it has been developing...
How small claims court became Meta's customer service hotline
Engadget· 3 days agoBut attorneys general across the country have been so inundated with these requests they formally...
U.S. Sues Adobe Over Hard-to-Cancel Subscriptions
New York Times· 6 days agoThe Justice Department said in its lawsuit that Adobe hid details of an expensive cancellation fee from consumers “in fine print and behind optional text...
Caring Customer Service That Delivers Exactly What Financially Stressed Consumers Need
Digital Journal· 3 days ago"They're in the middle of a crisis, and they don't know where else to go to get money to pay an overdue utility bill or to buy...
New rate designs recommended for Springdale water customers
Pittsburgh Tribune-Review· 3 days agoSpringdale officials are considering two options for changing the way it bills for water service,...
Asus promises to improve customer service protocols following RMA controversy
TechSpot· 5 days agoIssues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to ...
Bit by bit: improving consumer complaint processes in crypto | JD Supra
JD Supra· 4 days agoThe Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and ...