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Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’...
Fortune via Yahoo Finance· 21 hours agoThe "low-level guys" Within the vast universe of Amazon workers, which totaled 1.5 million full- and...
London stalling: Phillies fans who can’t travel to England find they’re stuck with expensive tickets
Philly.com· 7 hours agoSince a work conflict came up this spring, the 38-year-old marketing director, who lives in...
How Leadership Teams Can Lead Through AI’s Impact on Customer Service
Forbes· 1 day agoAs the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic shifts in our industry, especially during and after the Covid ...
This Airline Status Is So Exclusive, Even Elite Fliers Aren’t Sure How They Got It
The Wall Street Journal· 3 days agoBonnie Crawford was in danger of missing a connecting flight to Toronto for a board meeting last...
What's that work going on at the VCA Salem Animal Hospital in south Salem?
Statesman Journal via Yahoo News· 5 hours ago"Selected services may be provided out of our VCA Vitality Animal Hospital location at 4580...
Hundreds of aggrieved employees say GEICO location in Macon took wages from them: Lawsuit
Macon Telegraph via Yahoo Finance· 3 days agoAlthough two different lawsuits were filed against GEICO by former and current customer service ...
TTC union leader warns workers are 'ready' to strike Friday
CBC via Yahoo News· 20 hours agoThe head of the union representing thousands of Toronto transit workers said they're prepared to...
Lyft's CEO faces pushback after driving for the app and posting about how great it was
Business Insider· 3 days agoThis story is available exclusively to Business Insider subscribers. Become an Insider and start...
Samsung edges Apple in cellphone customer satisfaction
Consumer Affairs· 1 day agoAccording to the newest American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2023-2024, customer satisfaction ...
How Daily Harvest used AI to optimize product packaging and improve customer service
Business Insider via Yahoo News· 4 days agoSituation analysis: What problem...company trying to solve? Daily Harvest ships frozen meals and...