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HSBC Owes Overtime for Missed Meal Breaks, Worker Suit Alleges
Bloomberg Law· 3 hours agoHSBC Bank USA NA failed to provide customer service representatives and other workers with proper meal breaks and prevented them from ...
Vantage Moving Solutions Enhances Website and Moving Services to Improve Customer Experience
Digital Journal· 12 hours agoIt’s about making the moving process as simple and transparent as possible for our customers ," said...
PSC creates task force for utility, cable provider outage notifications
The Charleston Gazette· 7 hours agoWest Virginia utility regulators have created a task force to recommend best practices for notifying...
Latest on 13K power outages across Lehigh, Northampton, Warren as of Thursday evening
The Express-Times· 18 hours agoAs of 6 p.m.: PPL Electric...County; FirstEnergy Corp.’s Met-Ed reported 112 Lehigh County outages...
Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents | By Shep Hyken
Hospitality Net· 11 hours agoThere’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. Unfortunately, some customers
Are You a Top Account Manager/CSR? Submit a Nomination Today
Insurance Journal· 1 day agoCustomer service representatives and account managers are the heart of agencies. The ones who retain...
JFK Officials Warn Travelers of Traffic Disruptions Ahead of Major Airport Construction This Summer
Travel+Leisure via Yahoo News· 2 days agoIn addition, the agency is increasing its frontline staff, including Port Authority police officers,...
Fetch Pet Insurance review: Pros, cons, and pricing
San Francisco Chronicle· 2 hours agoFetch offers perhaps the most robust plans on the market, but older pets face a high price for coverage. Learn more in our Fetch Pet Insurance review.
North Strip casino taking free parking away from some of its customers
Las Vegas Review-Journal· 20 minutes agoCredits earned since June 1, 2023, will roll over. Resorts Worldrepresentatives did not immediately...
PNC Bank Expands Community Advisory Council to 20 Members
3BL CSRwire· 2 hours agoThe newly appointed members join 11 current PNC CAC representatives who bring a broad range of...