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Washington Gas customers may have limited access to online accounts during system upgrade
WUSA 9 Washington, D.C.· 10 hours agoWashington Gas is alerting customers that updates are being made to its systems that primarily deal...
Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 1 day agoThe growing presence of non-human entities that can autonomously make purchasing decisions and engage in transactions like buying goods and services is transforming how organizations ...
Small businesses are having cash-flow problems—and big business is to blame
Fortune via Yahoo Finance· 2 hours agoBy the end of last year, Xero's customers were waiting an average of 29.1 days to be paid—almost 10...
Area agencies hire new staff members, promote others
The Monroe News via Yahoo News· 2 hours ago“The experience and enthusiasm that he brings to the YMCA benefits the board, our staff, members and community. His support of our mission, care for the...
Customer service staff hired at HMRC – without speaking to a human
The Telegraph via Yahoo News· 4 days agoHM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer ...
See inside American Airlines' massive flight operations center, where it dispatches 6,000 flights...
INSIDER via Yahoo News· 15 hours agoThe Integrated Operations Center houses over 20 teams and supports nearly 6,000 daily flights. The...
House takes a bipartisan vote to hold agencies accountable for better customer service
Government Executive· 18 hours agoThe Government Service Delivery Improvement Act (H.R. 5887) would create a “federal government ...
Student-loan borrowers should no longer be serviced by a major company that's been scrutinized for...
INSIDER via Yahoo News· 18 hours agoSince then, borrowers have continued to cite issues with the company, including hourslong hold times...
Regulars devastated by estate pub closure plans
BBC via Yahoo News· 4 hours agoRegular Angela Owens says The Cotton Tree is a safe place [BBC] ...place - I can keel over and in a flash, but people look after me," he said. "They...
Clearcover, Ada launch GenAI tool for enhanced customer service
Life Insurance International via Yahoo Finance· 7 days agoAda's AI Agent is designed to assist Clearcover's Customer Advocates by automating responses and...