Search results
Council Post: Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A...
Forbes· 8 hours agoMukul is the Head of Support Engineering at PubNub, which powers apps for virtual work, play,...
Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents | By Shep Hyken
Hospitality Net· 6 hours agoThere’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. Unfortunately, some customers
YCloud, Select Level of WhatsApp BSP Belives in the High Potential of WhatsApp Commercialization
Digital Journal· 6 hours agoSingapore, 24th May 2024 – YCloud, a service provider specializing in leveraging WhatsApp to help businesses, has enhanced its marketing, sales, and customer</ ...
I Made $7,000 a Month Taking Side Jobs on Fiverr — Here’s How You Can Too
GOBankingRates via Yahoo Finance· 26 minutes agoWhen it comes to making money online, sometimes it boils down to you creating a gig rather than...
Council Post: How To Get People Comfortable With AI In Customer Service
Forbes· 1 day agoMany customer-experience leaders, I’ve found, are bullish about the possibilities of using...
SAP BrandVoice: Customer Retention: Best Solutions For Real Results
Forbes· 9 hours agoIn this exclusive Q&A, Stefan Steinle, executive vice president and head of Customer Support, SAP...
When's the right time to invest in AI? 4 ways to help you decide
ZDNet· 1 hour agoFour business leaders gave us their tips. Neal Silverstein, head of technology customer services at...
Vantage Moving Solutions Enhances Website and Moving Services to Improve Customer Experience
Digital Journal· 8 hours ago...Technology That Turns Cloud-Based AI Local Leading IT Support Provider, Jera, Launches Accessible...
Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 2 days agoThe growing presence of non-human entities that can autonomously make purchasing decisions and engage in transactions like buying goods and services is transforming how organizations ...
Customer service staff hired at HMRC – without speaking to a human
The Telegraph via Yahoo News· 5 days agoHM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer ...