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    • Gateway - Quartz

      Quartz· 5 days ago

      The report surveyed more than 98,000 U.S. customers across 223 brands and 13 industries and found that 39% of brands showed a significant decline in their customer experience ...

    • Customer Experience Gets Worse. Again.

      Customer Experience Gets Worse. Again.

      The Wall Street Journal· 4 days ago

      Customer experience in the U.S. has declined for the third year in a row, according to research firm Forrester which analyzed 98,363 consumers’...

    • AI-powered livestreaming rivalries heating up

      China Daily· 2 days ago

      Competition in China's booming livestreaming e-commerce sector has intensified during this year's June 18 shopping carnival as major online retailers ramped up efforts to promote sales and entice ...