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How Leadership Teams Can Lead Through AI’s Impact on Customer Service
Forbes· 19 hours agoAs the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic shifts in our industry, especially during and after the Covid ...
Apple reportedly ends free iPhone repairs for single hairline display cracks
Neowin· 12 hours agoApple has made some changes to how under-warranty repairs work for the iPhone and Apple Watch. As per the publication, Apple communicated its updated policy to Apple Stores ...
Companies Are Failing At Customer Experience, New Study Shows
Forbes· 19 hours agoCustomer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus ...
Rivian's new R1 EVs offer Apple Wallet car key support, Apple Music with Spatial Audio - 9to5Mac
9to5Mac· 5 hours agoFor Apple users, however, there are two new features worth calling out. While Rivian still doesn’t ...
Apple to Debut Passwords App in Challenge to 1Password, LastPass
Bloomberg via Yahoo Finance· 4 hours ago(Bloomberg) -- Apple Inc. will introduce a new homegrown app next week called Passwords, aiming to...
Bloomberg: iOS 18 to include a dedicated Passwords app - 9to5Mac
9to5Mac· 3 hours agoThe new app will make it “easier for customers to log in to websites and software” and comes after...
Rivian's Latest Vehicles Support Apple Car Keys for Unlocking With Wallet App
MacRumors· 10 hours agoRivian today announced second-generation versions of the R1S SUV and R1T pickup, and the...
Best Buy abruptly ends repair services for Samsung Galaxy devices
9to5Google· 5 hours agoBest Buy has quietly ended its repair program for Samsung Galaxy devices as Samsung continues to be...
Apple will no longer cover this iPhone damage under warranty — what you need to know
Tom's Guide· 10 hours agoApple will no longer cover hairline cracks for iPhones or Apple Watches under its repair and...
Revolutionizing Customer Service: Brian Higgins On Driving Verizon’s CX Vision
Forbes· 4 days agoIf you have the best product in the world, that’s nice, but it’s not enough. You need a strong ...