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Google Changes Its Repair Policy for Pixels with Aftermarket Parts
iTech Post· 3 hours agoThere have been a lot of changes in repair policies in the last month. Samsung wants repair shops to...
Best Buy abruptly ends repair services for Samsung Galaxy devices
9to5Google· 14 hours agoBest Buy has quietly ended its repair program for Samsung Galaxy devices as Samsung continues to be...
Samsung edges Apple in cellphone customer satisfaction
Consumer Affairs· 21 hours agoAccording to the newest American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2023-2024, customer satisfaction ...
Best Buy is ending its preferential program for Samsung repairs
Android Headlines· 12 hours agoLately, Samsung users have been missing out on repair options for their devices. Now it is Best Buy...
You can no longer fix Samsung phones at Best Buy
Android Central· 10 hours agoThis means customers can only get Samsung devices repaired as Best Buy if they have a Geek Squad protection and are willing to pay...offering repairs....
Samsung union stages its first ever strike – very politely
The Register· 4 hours agoAround 28,000 Samsung workers upset over wages may have walked out in protest today, but probably used their holiday allowance to do so. The workers are members of the National ...
How Leadership Teams Can Lead Through AI’s Impact on Customer Service
Forbes· 1 day agoAs the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic shifts in our industry, especially during and after the Covid ...
Best Buy is Closing its Samsung Authorized Repair Program
iTech Post· 8 hours agoBest Buy is reportedly shutting down its Samsung authorized service provider program (ASP), which...
Companies Are Failing At Customer Experience, New Study Shows
Forbes· 1 day agoCustomer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus ...
Best Buy is shutting down its Samsung repair program
The Verge· 15 hours agoSamsung phone fixed, between revelations about the company’s onerous repair shop contracts and a failed iFixit contract renegotiation. To add to that, Best Buy’s Geek Squad ...