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1. • How CPaaS improves CX operations and efficiency | TechTarget

     SearchSecurity.com· 1 day ago

     Today, leading contact centers support a bevy of customer-service channels, including business messaging, text messaging< ...

2. • New Infobip Survey Highlights the Importance of Automated SMS Messaging in Engaging Gen Z and...

     Morningstar· 23 hours ago

     Infobip, a global cloud communications platform enabling businesses to build connected experiences across all stages of the customer journey, today announced the results of a survey of 1,000 ...

3. • 

     5 Solutions if Text From iPad to Android Is Not Working

     The Mac Observer· 1 day ago

     Trying to send a text from your iPad to an Android only to discover it’s not working can feel...

4. • 

     RIP, ICQ: Why all instant messaging disappears (in the end)

     ZDNet· 2 days ago

     Many people were surprised to hear recently that ICQ -- the once-popular instant messaging (IM)...

5. • 

     Study sheds light on shady world of text message phishing scams

     Tech Xplore· 3 days ago

     At issue is SMS phishing, which refers to attacks where scammers use text messages to try to trick...

6. • 

     The Best Private Messaging Apps for 2024

     PC Magazine· 2 days ago

     A private messaging service can keep your online conversations private from advertisers and governments. We’ve tested the top three contenders for...

7. • 

     First things to do with Google Messages

     Android Central· 5 days ago

     In fact, you may have already been using it as the default messaging app for Android and Wear OS devices. Effectively Google’s answer to Apple’s iMessage...

8. • RCS on iPhones Will Make Texting Android Users Feel Less Archaic

     CNET· 3 days ago

     For years, I was a nuisance to anyone with an iPhone. RCS is a protocol that replaces SMS (Short Message Service) and has a lot of the same features as ...

9. • Drive Results with Ooma Office: New Features Enhance Customer Interactions and Teamwork

     TMCnet.com· 1 day ago

     Ooma's solution is set to replace POTS in Canada, and 3Phase selected AirDial to replace legacy POTS for reliable elevator communication. Ooma creates strong connected experiences for businesses ...

10. • 

      Apple WWDC 2024: What to expect including iOS 18, AI and more

      Engadget· 16 hours ago

      and improved photo touchup tools in core apps. Apple is expected... to Messages. GMSA's RCS, or Rich...