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IRS phone service is falling behind: Internal watchdog
The Hill via Yahoo News· 4 months agoTelephone service at the IRS is a mess, with employees answering way fewer phone calls than official...
IRS says it's better at answering phones but still only picked up a small percentage of the time
AZCentral | The Arizona Republic via Yahoo Finance· 4 months agoAs the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some...
IRS still has ways to go in modernizing, improving service, watchdog report says
Yahoo Finance· 4 months agoThe Internal Revenue Service is not yet out of the woods, the agency’s watchdog revealed on...
7m hours collectively spent waiting to speak to taxman in 2022-23, report finds
PA Media: Money via Yahoo Finance· 1 week agoCustomers spent 798 years collectively waiting to speak with HM Revenue and Customs (HMRC) in...
Who Remembers Telephone Party Lines?
Southern Living via Yahoo News· 1 year agoThese multiparty phone lines created a lot of problems—and a lot of good gossip. Telephone technology has come a long way even in my lifetime. As a young...
IRS makes 'extraordinary transition' but delays remain involving ID theft, amended returns
Detroit Free Press via Yahoo Finance· 4 months agoVictims of tax-related identity theft can face extraordinary delays, waiting more than a year and a...
This Texas crisis center fields half the state's 988 suicide hotline calls. Their VP describes how...
Business Insider via Yahoo News· 1 year agoA bookmark for children with the 988 suicide and crisis lifeline emergency telephone number.PATRICK...
Your 10-point guide to bossing Britain’s dismal customer services
The Telegraph via Yahoo News· 4 months ago“Hello, this is customer service agent X for company Y. How can I help you today?” We are all...
New suicide hotline set up in Fort Smith
Ft. Smith Southwest Times Record via Yahoo News· 2 years agoFort Smith dispatchers are now answering calls on a new line for people who are in a suicidal situation or a mental health crisis as part of a national...
2023 tax season shows some hope as IRS answers calls, refunds roll out on time
Detroit Free Press via Yahoo News· 1 year agoLess than three weeks to go until the April 18 tax filing deadline and, fingers crossed, things seem...