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IRS phone service is falling behind: Internal watchdog
The Hill via Yahoo News· 4 months agoTelephone service at the IRS is a mess, with employees answering way fewer phone calls than official...
IRS says it's better at answering phones but still only picked up a small percentage of the time
AZCentral | The Arizona Republic via Yahoo Finance· 4 months agoAs the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some...
IRS still has ways to go in modernizing, improving service, watchdog report says
Yahoo Finance· 4 months agoThe Internal Revenue Service is not yet out of the woods, the agency’s watchdog revealed on...
7m hours collectively spent waiting to speak to taxman in 2022-23, report finds
PA Media: Money via Yahoo Finance· 1 week agoCustomers spent 798 years collectively waiting to speak with HM Revenue and Customs (HMRC) in...
Who Remembers Telephone Party Lines?
Southern Living via Yahoo News· 1 year agoThese multiparty phone lines created a lot of problems—and a lot of good gossip. Telephone technology has come a long way even in my lifetime. As a young...
IRS makes 'extraordinary transition' but delays remain involving ID theft, amended returns
Detroit Free Press via Yahoo Finance· 4 months agoVictims of tax-related identity theft can face extraordinary delays, waiting more than a year and a...
Your 10-point guide to bossing Britain’s dismal customer services
The Telegraph via Yahoo News· 3 months ago“Hello, this is customer service agent X for company Y. How can I help you today?” We are all...
This Texas crisis center fields half the state's 988 suicide hotline calls. Their VP describes how...
Business Insider via Yahoo News· 1 year agoA bookmark for children with the 988 suicide and crisis lifeline emergency telephone number.PATRICK...
New suicide hotline set up in Fort Smith
Ft. Smith Southwest Times Record via Yahoo News· 2 years agoFort Smith dispatchers are now answering calls on a new line for people who are in a suicidal situation or a mental health crisis as part of a national...
City of Corpus Christi launches 311 Call Center. Here's how it works.
Corpus Christi Caller-Times via Yahoo News· 2 years agoCorpus Christi residents can now call 311 to report non-emergencies or ask questions about city...