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    • A Closer Look

      A Closer Look

      The Wall Street Journal· 4 hours ago

      Selections from ‘The Yellow Bus” by Loren Long

    • Customer service is worse than ever

      Customer service is worse than ever

      Quartz· 5 hours ago

      According to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...

    • Are Malls Dead? As If!

      Are Malls Dead? As If!

      InStyle via Yahoo News· 5 days ago

      Though some nostalgic, beloved brands are languishing, ones with a laser-focus on innovation and community are thriving—and shoppers are taking notice.