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    • A Closer Look

      A Closer Look

      The Wall Street Journal· 2 days ago

      Selections from ‘The Yellow Bus” by Loren Long

    • Customer service is worse than ever

      Customer service is worse than ever

      Quartz· 2 days ago

      According to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...

    • Gateway - Quartz

      Quartz· 9 hours ago

      Quartz is a guide to the new global economy for people who are excited by change. We cover business, finance, economics, technology, lifestyle, and leadership.