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Tech giant SoftBank built emotion-canceling AI for its employees
BGR· 2 hours agoCustomer service is a tough business. Now, it looks like Japanese tech giant SoftBank is trying to...
10 Bad Practices That Could Be Derailing Your Customer Service Efforts
Rolling Stone· 10 hours agoPoor customer service can have a big effect on a business’s ability to succeed. Whether it’s slow...
Ariana Grande’s Voice Completely Changed Mid-Interview — And People Are Bewildered
HuffPost via Yahoo News· 3 hours ago...N5 (@alltoomariska) June 17, 2024 Miss Ariana need to let that fake ass voice go like come on now...
AI-Driven Customer Service Is Gaining Steam
Forbes· 20 hours agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
The Most Common Customer Service Mistakes Small Businesses Make
Motley Fool via Yahoo Finance· 1 day agoImage source: Getty Images Businesses can live or die on the strength of their customer service....
Hertz Charges Customer For Previous Customer’s Red Light Ticket
The Auto Wire via Yahoo News· 5 hours agoHertz has made quite a few customer service mistakes lately, but fining a customer for the red light...
Rite Aid to close 15 more Ohio stores amid bankruptcy: Here are the locations shuttering
WBNS-10TV Columbus· 2 hours agoIn April, Rite Aid announced that five Ohio locations would be closing, including in Lakewood and...
Sabrina Carpenter’s barista shift marks the latest celebrity ‘customer service cosplay’
Philly.com· 6 hours agoSabrina Carpenter pulled a shift as a barista on Monday at a London coffee shop to promote her hit...
Softbank plans to cancel out angry customer voices using AI
Ars Technica· 7 hours agoJapanese telecommunications giant SoftBank recently announced that it has been developing...
Customer service is worse than ever
Quartz· 1 day agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
