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'The customer is always right?' Is AI the antidote to bad customer experiences? | Opinion
Austin American-Statesman· 3 days agoToday, customer satisfaction is historically low. A recent survey by Arizona State University's W.P....
Q2 2024 KB Home Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 57 minutes agoHigher capture rates help us manage our backlog more effectively and provide more visibility in closings, which benefits our company as well as our buyers. In addition, we see higher
Q1 2025 Cognyte Software Ltd Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 10 hours agoWe find frequent touch points with customers highly valuable and contribute to our growth. In addition to our ongoing regular marketing initiatives, we occasionally perform ...
AI is being used to identify and soothe stressed call center workers with photo montages
TechSpot· 22 hours agoThe system uses Cisco's Webex Contact Center AI model, writes American Banker. It's trained to...
Council Post: Five Strategies To Accelerate Custom Software Releases
Forbes· 1 day agoIlya Lashch is CEO and Founder, CTO at Lightpoint Global – a custom software development company. As...
Guest commentary: Dealers should make technology an advantage, not a roadblock
Automotive News· 23 hours agoFranchised dealerships have been steadily adding technology solutions over the past few years to meet consumer demand for a faster and easier car-buying experience. In a recent survey ...
10 Bad Practices That Could Be Derailing Your Customer Service Efforts
Rolling Stone· 1 day agoPoor customer service can have a big effect on a business’s ability to succeed. Whether it’s slow...
A Treasure Map, a Vampire Statue and Paul Newman's Toothbrush Have All Been Left in Wills According...
Digital Journal· 8 hours agoTORONTO, ON, June 19, 2024 /24-7PressRelease/ -- A treasure map, a vampire statue and toothbrush have all been left in Wills according to a new research study of 2,000 Canadian residents conducted ...
InteliChart Tops Black Book 2024 Survey for Best Client Experience in Patient Engagement Platforms,...
Digital Journal· 6 days agoThese top-rated vendors offer innovative capabilities in scheduling...specialists from over 3,000 different providers, hospitals, health systems, medical groups, clinics, and outpatient facilities ...
Station Design Conference Sells Out with Record-Attendance at 2024 Event
Firehouse Magazine· 6 days agoResults of the post-event survey were exceptionally strong with 100% of respondents reporting high ...
