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The Critical Role of AI in Modern Customer Service
CMSWire· 6 days agoBalancing automation with human interaction enhances both customer and employee satisfaction, fostering brand loyalty. Automation should augment employee...
Parloa, a conversational AI platform for customer service, raises $66M
TechCrunch via Yahoo Finance· 21 hours agoConversational AI platform Parloa has nabbed $66 million in a Series B round, a year after it raised...
HubSpot debuts new AI-powered marketing and customer service tools - SiliconANGLE
SiliconANGLE· 1 day agoHubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity...
Q1 2024 PennyMac Financial Services Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 4 hours agoThese opportunities will allow us to leverage what we have built to unlock additional value for many of our for our many stakeholders. Sse is approving servicing system and has helped to drive ...
Will AI replace customer service reps? | TechTarget
SearchSecurity.com· 1 week agoAI has already affected the number of customer service and sales agents needed in a contact center. AI will continue to have a profound role in boosting ...
As automated attacks ramp up, cybersecurity and fraud prevention shouldn’t be two different worlds
Fortune via AOL· 6 days agoHe’s chief information security officer of HUMAN Security, which helps clients in a range of...
How to make the most out of call center scheduling?
TechBullion· 1 week agoDo you want your call center or sales department to work flawlessly with no interruption or losses? Nothing is surprising in automation tools used for ...
What Happens If You Miss Your Connecting Flight?
Conde Nast Traveler via Yahoo News· 2 days agoHead to a customer service kiosk in the terminal or call your airline’s customer service number ...
DoNotPay pays off for investors and staff
Fast Company Magazine· 3 hours agoDoNotPay is paying investors. The company offers a paid subscription for AI and other software tools to help consumers negotiate their cable bills,...
Time-saving tips for using your phone as a … telephone
Denver Post· 5 days agoAnd in Google’s Contacts app, you can even route calls from selected numbers directly to voicemail....
