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PennyMac Financial Services, Inc. (NYSE:PFSI) Q1 2024 Earnings Call Transcript
Insider Monkey via Yahoo Finance· 2 hours agoPennyMac Financial Services, Inc. (NYSE:PFSI) Q1 2024 Earnings Call Transcript April 24, 2024...
The Critical Role of AI in Modern Customer Service
CMSWire· 1 week agoBalancing automation with human interaction enhances both customer and employee satisfaction, fostering brand loyalty. Automation should augment employee...
Q3 2024 Microsoft Corp Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 1 hour agoCineplex, for example, built a Copilot for customer service agents, reducing query handling time from as much as 15 minutes to 30 seconds. All up, over ...
HubSpot debuts new AI-powered marketing and customer service tools - SiliconANGLE
SiliconANGLE· 2 days agoHubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity...
Parloa, a conversational AI platform for customer service, raises $66M
TechCrunch· 2 days agoConversational AI platform Parloa has nabbed $66 million in a Series B round, a year after it raised...
Will AI replace customer service reps? | TechTarget
SearchSecurity.com· 1 week agoAI has already affected the number of customer service and sales agents needed in a contact center. AI will continue to have a profound role in boosting ...
Lincoln Electric Holdings Inc (LECO) Q1 2024 Earnings Call Transcript Highlights: Record ...
GuruFocus.com via Yahoo Finance· 8 hours agoGabriel Bruno added that RedViking...A: Steven B. Hedlund explained that the role aims to enhance core business processes to improve customer service and ...
How to make the most out of call center scheduling?
TechBullion· 2 weeks agoDo you want your call center or sales department to work flawlessly with no interruption or losses? Nothing is surprising in automation tools used for ...
AI’s Next Big Winners Aren’t Just Tech Companies
Barrons.com· 8 hours agoOnline sports-betting firm DraftKings is another early AI adopter, using the technology to set odds for individual bets and ever-more-complex multiple...
As automated attacks ramp up, cybersecurity and fraud prevention shouldn’t be two different worlds
Fortune via AOL· 1 week agoHe’s chief information security officer of HUMAN Security, which helps clients in a range of...
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