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Why your -- and everyone else's -- customer service stinks
SearchSecurity.com· 3 days agoUnfortunately, for many, this is their experience with call centers today. According to a Metrigy study of 502 consumers in North America, 36% said customer service ...
Help on hold: Shortage of Orange County 911 dispatchers has resulted in unanswered calls
FOX 35 Orlando· 3 days agoCindy Sonne found herself in a terrifying situation when her husband suddenly fell unconscious,...
AI chatbots are taking over customer service, but most of us would rather wait for a human
Fast Company Magazine· 4 days agoFor busy consumers hoping to quickly resolve an issue through customer service, no seven words are...
Dropbox warns of attack that leaked customers' personal info
The Register· 3 days agoDropbox has revealed a major attack on its systems that saw customers' personal information accessed...
How to Improve Your Business Using Modern Technology
Men's Journal· 21 hours agoThere’s no doubt that as we travel further and further into the future, leveraging modern technology is not just an option; it's a necessity for staying...
IRS lays out modernization priorities, sounds alarm on funding shortfall
FedScoop· 24 hours agoWhen those IRA funds are exhausted by fiscal 2026, the IRS said automated taxpayer solutions will be...
Dropbox Warns Hacker Accessed Customer Passwords And 2FA Data
Forbes· 3 days agoDropbox has confirmed that a hacker has accessed customer information including emails and...
Storms flip mobile home, cause damage in Moniteau County
KOMU Columbia· 6 days agoStorms rolled through the mid-Missouri area Saturday night, prompting tornado warnings, strong...
Q2 2024 F5 Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 4 days agoWe foresaw this API crisis coming and last year, launched a comprehensive and AI-ready API security solution available via F5 Distributed Cloud Services. Our differentiation ...
Making the power grid 'smart' could save us all money and prevent blackouts. Chattanooga made the...
Business Insider via Yahoo News· 2 days agoFiber optics would do the trick — and allow EPB to start offering TV, internet, and phone services....
