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Horatio Honored As Dual Winners STEVIE® AWARD WINNER In 2024 Stevie® Awards For Sales & Customer...
FOX 23 News Albany· 2 hours agoHoratio, the customer service outsourcing company disrupting the industry at large, has been named...
Small Business - Shelby County Reporter | Shelby County Reporter
The Shelby County Reporter· 8 hours agotranscosmos Xi'an Center in China becomes a certified Job Training Center PR Newswire TOKYO, April 16, 2024 Fulfilling its corporate social responsibility ...
Is Your Contact Center Failing? Find Out Why
CMSWire· 1 day agoIdentifying and addressing misrouted calls enhances customer satisfaction. Proper call routing significantly improves representative satisfaction....
Why private equity is investing in Maryland’s emergency departments
The Baltimore Banner· 6 hours agoAt a time when Maryland hospitals are under pressure to reduce wait times and control costs, more of...
The DDC Group Adds Nearshore Outsourcing Locations in Central America and South America
FOX 4 Kansas City· 5 days agoThe expansion offers nearshore services for North American clients and provides a strategic location for global clients seeking Latin American operations. EVERGREEN, Colo., April 11, 2024 /PRNewswire ...
Knox County dispatch to start taking 911 calls again
Bangor Daily News· 5 days agoThe Knox County Regional Communications Center will soon be able to take 911 calls again after staffing shortages forced it to outsource that part of its...
Microsoft's Raj Krishnan Talks AI and Future of Customer Service
CMSWire· 6 days agoStaying ahead in customer service requires constant adaptation to new technologies like AI and machine learning. It's a tool for improving, not replacing, human jobs in customer service by automating ...
Former DXC data center available for lease in Juarez, Mexico
Data Center Dynamics· 5 days agoAccording to the sales brochure, the building was initially constructed for office use and in 1998...
‘I lost £45,000 to scammers – but Action Fraud refused to do anything about it’
The Telegraph via Yahoo Finance· 4 days agoAction Fraud outsources its customer service to American agency...which handles calls from fraud...
Why Was a Carpenter Misclassified as Independent Contractor But a Truck Cleaner Was Not? March 2024...
JD Supra· 6 days agoTwo court cases we summarize below, decided in March 2024, demonstrate that while some companies may prevail in an IC misclassification lawsuit, others do not. As a starting point, the legal ...
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