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Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 9 hours agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
Q1 2024 Alight Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 5 hours agoGreg is the best positioned to lead our teams and integrating our platform technology with our world-class services on a day-to-day basis for clients. And we look forward to him taking on a ...
Strong Dollar, Higher US Wages Boost Philippine Call Centers
Bloomberg via Yahoo Finance· 6 days ago(Bloomberg) -- A strong US dollar and rising American wages are helping Philippine call centers...
Contact centers see 2024 revenue of $32.16 billion - BusinessWorld Online
BusinessWorld· 3 days agoTHE Contact Center Association of the Philippines (CCAP) said it estimates a 9% increase in revenue...
CNBC's Inside India newsletter: Will AI make or break India?
CNBC· 7 days agoWhen fintech firm Klarna said it was using artificial intelligence to provide customer service...
Earnings call: Olympic Steel reports solid Q1 2024 results amid market challenges
Investing.com· 5 days agoOlympic Steel , Inc. (ZEUS), a leading national metals service center, reported solid financial...
‘City deals’ are coming to NZ – let’s make sure they’re not ‘city back-room deals’
The Conversation· 4 hours agoAs local and regional councils struggle with inadequate infrastructure and unsustainable costs, New Zealand will be hearing a lot more about the potential solution offered by so-called “city ...
Christus enters 'joint venture' with private equity-backed staffing firm
The Santa Fe New Mexican via Yahoo Finance· 1 day agoMay 7—The Texas organization that owns Santa Fe's Christus St. Vincent Regional Medical Center has entered into a new pact with a Georgia-based private equity-backed staffing ...
Officials ‘shell shocked’ by $299M DMV funding increase
KLAS articles via Yahoo News· 7 days agoElected officials expressed harsh criticism toward Nevada Department of Motor Vehicles leadership...
Automatic Data Processing, Inc. (NASDAQ:ADP) Q3 2024 Earnings Call Transcript
Insider Monkey via Yahoo Finance· 7 days agoAutomatic Data Processing, Inc. (NASDAQ:ADP) Q3 2024 Earnings Call Transcript May 1, 2024 Automatic...
