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CCI Global Expands Footprint in Kenya with Launch of US$ 50 Million Tatu City Call Centre
WKBN 27 Youngstown· 1 day agoCCI Global, Africa's leading outsourcing firm, proudly announces the grand opening of its Tatu City Call Centre. This new five-story building inside Tatu ...
Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 2 days agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
Shein’s hiring spree continues
Politico· 18 hours agoMORE NEW BUSINESS: Maximus, the administrative services company that holds federal contracts for operating Medicare and Affordable Care Act customer call centers& ...
Telus International CEO delivers blunt assessment of firm's performance: 'very disappointed' -...
SiliconANGLE· 19 hours agoDespite issuing an upbeat press release and reaffirming full-year guidance, the company is clearly...
Contact centers see 2024 revenue of $32.16 billion - BusinessWorld Online
BusinessWorld· 5 days agoTHE Contact Center Association of the Philippines (CCAP) said it estimates a 9% increase in revenue...
Earnings call: DMC Global reports mixed Q1 results, eyes strategic growth By Investing.com
Investing.com· 5 days agoDMC Global (NASDAQ:BOOM) Inc. (DMC) has reported a mixed financial performance in the first quarter,...
Will Chatbots Eat India's IT Industry? - Slashdot
Slashdot· 1 day agoWhere they excel is in manipulating numbers and symbols, especially within well-defined tasks such as writing bits of computer code. This happens to be the forte of giant existing outsourcing ...
Calls for universities to divest endowments tied to Israel may be easier said than done
UPI· 1 day agoA person sits at a pro-Palestinian encampment at the University of Southern California (USC) in Los...
Will chatbots eat India’s IT industry?
The Economist· 2 days agoThis happens to be the forte of giant existing outsourcing businesses—India’s information-technology (IT) companies. Seven of them, including the two...
The Navy is turning away people who are ready and willing to fight for Britain
The Telegraph via Yahoo News· 2 days agoAs the world enters a new and dangerous phase, it seems as if Britain has been caught napping....