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CCI Global Expands Footprint in Kenya with Launch of US$ 50 Million Tatu City Call Centre
WROC Rochester· 1 day agoCCI Global, Africa's leading outsourcing firm, proudly announces the grand opening of its Tatu City ...
Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 2 days agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
Earnings call: Adecco Group reports stable Q1 revenue, aims for cost savings By Investing.com
Investing.com· 5 hours agoIn the first quarter, Adecco Group (SIX:ADEN.SW) maintained stable revenue of €5.7 billion, with a...
Shein’s hiring spree continues
Politico· 1 day agoMORE NEW BUSINESS: Maximus, the administrative services company that holds federal contracts for operating Medicare and Affordable Care Act customer call centers& ...
Contact centers see 2024 revenue of $32.16 billion - BusinessWorld Online
BusinessWorld· 5 days agoTHE Contact Center Association of the Philippines (CCAP) said it estimates a 9% increase in revenue...
Telus International CEO delivers blunt assessment of firm's performance: 'very disappointed' -...
SiliconANGLE· 1 day agoDespite issuing an upbeat press release and reaffirming full-year guidance, the company is clearly...
Calls for universities to divest endowments tied to Israel may be easier said than done
UPI· 1 day agoA person sits at a pro-Palestinian encampment at the University of Southern California (USC) in Los...
Will Chatbots Eat India's IT Industry? - Slashdot
Slashdot· 1 day agoWhere they excel is in manipulating numbers and symbols, especially within well-defined tasks such as writing bits of computer code. This happens to be the forte of giant existing outsourcing ...
Will chatbots eat India’s IT industry?
The Economist· 3 days agoThis happens to be the forte of giant existing outsourcing businesses—India’s information-technology (IT) companies. Seven of them, including the two...
Earnings call: DMC Global reports mixed Q1 results, eyes strategic growth By Investing.com
Investing.com· 5 days agoDMC Global (NASDAQ:BOOM) Inc. (DMC) has reported a mixed financial performance in the first quarter,...
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