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...CX Today Award for Best Conversational Intelligence Solution of 2024; Launches European Data ...
WCBD-TV Charleston· 1 day agoAdditionally, it expands its European presence with a new Data Center and the appointment of Duncan...
Voice Channel Continues to Prevail in Customer Service as Revealed by evaluagent
Digital Journal· 11 hours agoThis persistence defies assumptions...key driver behind the dominance of the voice channel is its unparalleled ability to deliver first-contact resolution, a factor highly ...
Avaya simplifies contact center line, inks Zoom partnership | TechTarget
SearchSecurity.com· 1 day agoAs Avaya makes its way back from the financial brink, the company continues to modernize its cloud and on-premises offerings. At this week's Enterprise Connect conference in Orlando, Avaya revamped ...
Council Post: How Contact Centers Can Transition From Deflection To Resolution
Forbes· 2 days agoHow can automation be leveraged to make contact centers more efficient? If you asked this five years...
Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
Digital Journal· 4 days agoTo support businesses with immediate and personalized digital customer assistance, AgentNow offers a fast and convenient way for customers to connect with a qualified contact
The Natural Health Solutions Center Introduces Innovative X-Bio Infrared Socks for Enhanced Wellness
Digital Journal· 3 days agoAbout the company: The Natural Health Solutions Center, founded by David Luther, has dedicated two decades to the exploration and dissemination of nature ...
AudioCodes and Tata Tele Business Services Collaborate to Deliver Integrated Voice Calling for...
FOX 4 Kansas City· 4 days ago...AudioCodes Live Platform for Microsoft Teams solution enables TTBS to streamline Microsoft Teams...
Gorilla Technology Group to Introduce Security Solutions in Thailand’s Expanding Data Center Market
Morningstar· 1 day agoLONDON, March 28, 2024 (GLOBE NEWSWIRE) -- Gorilla Technology Group Inc. (NASDAQ: GRRR) ("Gorilla"), a global solution provider in Security Intelligence, Network Intelligence ...
Cisco releases Webex AI Assistant for office, contact center | TechTarget
SearchSecurity.com· 3 days agoWebex users got a big infusion of generative AI today, as parent Cisco released the AI Assistant for Webex that spans both office collaboration and contact center ...
Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Morningstar· 3 days agoWebex by Cisco helps agents deliver exceptional experiences, enhanced by AI with Cisco AI Assistant. Webex delivers a turnkey solution at a lower price to empower customer-facing ...
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