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Mastering the Transformation of the AI Contact Center
CMSWire· 4 days agoGenerative AI is setting new standards in customer service, marketing, and sales with a 42% focus on...
Enghouse announces expansion of our cloud contact center technology in the Middle East through our...
WTNH-TV New Haven· 6 days agoEnghouse Interactive, a global leader in contact center and video technology solutions, is proud to...
How Contact Centers Can Innovate Without Disruption
Government Technology· 6 days agoHow have contact centers evolved in the past few years? During the pandemic there was a need for secure systems that met government regulations and enabled ...
Schools turn to AI to spot guns as companies press lawmakers for state funds
WFLA via Yahoo News· 35 minutes agoBut Omnilert does not yet have a patent...Omnilert’s vice president of marketing. But he said that...
Retell AI lets companies build 'voice agents' to answer phone calls
TechCrunch· 3 days agoCall centers are embracing automation. According to research firm TechSci Research, the global...
RingCentral (NYSE:RNG) PT Raised to $40.00
ETF DAILY NEWS· 12 hours agoRingCentral (NYSE:RNG – Free Report) had its price objective raised by UBS Group from $37.00 to $40.00 in a research note released on Wednesday morning, Benzinga reports. UBS Group currently ...
Promotions, grants, diagnostic center among this week's business news
Gannett via AOL· 9 hours agoFor more information or to inquire about eligibility and appointments, please contact Jovita McGee...
IBEX Limited (NASDAQ:IBEX) Q3 2024 Earnings Call Transcript
Insider Monkey via Yahoo Finance· 5 hours agoIBEX Limited (NASDAQ:IBEX) Q3 2024 Earnings Call Transcript May 10, 2024 IBEX Limited isn’t one of...
Staying agile in the contact center industry: The role of the connected agent
CIO· 6 days agoIn today’s experience economy where customer experience is paramount, the concept of a connected...
Kore.ai's Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer...
The Daily Reflector· 5 days agoORLANDO, Fla., May 7, 2024 /PRNewswire/ -- Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual 2024 Agent Experience (AX) and Customer Experience (CX)
