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Spirit Airlines shows improvements, but still finishes last in travel industry customer satisfaction...
Sun-Sentinel· 22 hours agoDiscount carriers Spirit Airlines and Frontier Airlines, once destined to be merger partners, both...
Alaska Airlines was named America's favorite airline for the 2nd year in a row — months after a hole...
Business Insider via Yahoo News· 21 hours agoAlaska Airlines is the most popular airline in the US for the second year running, according to a...
I’m a Taco Bell worker, there’s a reason we want you to do the receipt survey
The US Sun· 3 days agoA TACO Bell worker has explained why employees are sometimes so keen for customers to fill out the ...
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Business Insider via Yahoo News· 3 days agoIt was fine. What aspect of it could I possibly evaluate? I don't need to express an opinion about...
Council Post: Powering Through Frequent Outages With Strategic Customer Communications
Forbes· 1 day agoRick Watkin is President & CEO of KUBRA, a leading provider of customer experience management...
MTA wants to hear from riders this spring via new customer satisfaction survey
Staten Island Advance· 7 days agoThe MTA wants to hear from you! The transportation agency has launched a redesigned customer ...
Maine bank tops J.D. Power customer satisfaction rankings again, BoA comes up last - Boston Business...
The Business Journals· 6 days agoFor the seventh consecutive year, Maine-based Bangor Savings took the top spot in New England on a...
CMO Survey Finds Gen AI Already Has Had A Profound Impact On Marketing
MediaPost· 1 day agoThe survey -- which is a collaboration of Duke University's Fuqua School of Business, Deloitte... Marketing Association -- found that gen AI already has boosted sales productivity ...
Survey finds nation’s banks wary as customers’ trust is on the wane | Arkansas Democrat Gazette
Arkansas Democrat-Gazette· 4 days agoBank customers in Arkansas, like their peers across the nation, feel pretty good about the way...
Despite incidents, Alaska was the most popular airline of 2023-2024
Fortune· 2 days agoThe American Customer Satisfaction Index’s annual Travel Survey for 2023–2024 is out, and for airlines at least, customer< ...