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Telus CEO delivers blunt assessment of firm's performance: 'very disappointed' - SiliconANGLE
SiliconANGLE· 10 hours agoCustomer experience service and technology Telus International Inc. reported declining revenue and...
Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 1 day agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
IBEX Ltd (IBEX) Q3 Fiscal 2024 Earnings: Adjusted EPS Beats Estimates Amidst Revenue Dip
GuruFocus.com via Yahoo Finance· 12 hours agoCompany Overview IBEX Ltd operates primarily in the business process outsourcing segment,...
Kelly Services Inc (KELYA) Q1 Earnings: Adjusted EPS Outperforms, Revenue Dips Amid Strategic Shifts
GuruFocus.com via Yahoo Finance· 13 hours agoFinancial Performance For Q1 2024, Kelly Services posted revenue of $1.05 billion, marking a 17.6%...
Council Post: Breaking The Top Five Myths On Outsourcing Software Development
Forbes· 2 days agoAs SVP, Professional Services at BairesDev, Damian oversees the entire customer relations life...
3 IT Services Stocks to Buy From a Challenging Industry
Zacks· 1 day agoIT Services industry participants are suffering from challenging macroeconomic conditions that are elongating the sales cycle. The Zacks Computers – IT Services< ...
How packaging OEMs are winning talent wars
Packaging Gateway via Yahoo Finance· 2 days agoExploring how OEMs are developing innovative strategies to attract and retain skilled technicians for top equipment performance and customer...
'We move this city': UTA trustees get earful from transit employees over outsourcing plans
Salt Lake City Weekly· 3 days ago"You will be hearing from us," Imelda Piep warned board members, "and I can tell you, they’re not...
Will chatbots eat India’s IT industry?
The Economist· 2 days agoThis happens to be the forte of giant existing outsourcing businesses—India’s information-technology (IT) companies. Seven of them, including the two...
Shein’s hiring spree continues
Politico· 9 hours agoMORE NEW BUSINESS: Maximus, the administrative services company that holds federal contracts for operating Medicare and Affordable Care Act customer call ...