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Unlock Amazing CX with Emotional Intelligence
CMSWire· 4 hours agoEnhanced customer loyalty. Prioritizing EQ in customer service cultivates deep loyalty and engagement. Emotional intelligence in CX distinguishes ...
Horatio Honored As Dual Winners STEVIE® AWARD WINNER In 2024 Stevie® Awards For Sales & Customer ...
FOX 23 News Albany· 4 hours agoHoratio, the customer service outsourcing company disrupting the industry at large, has been named...
Secrets to an Awesome Customer Lifecycle Strategy
CMSWire· 1 day agoB2B SaaS customer lifecycles are challenging and complex, necessitating tailored strategies to prevent loss and enhance conversion. Defining the...
Transform Your Biz with Smart Feedback Loops
CMSWire· 3 hours agoIn this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage.
Wavestone Earns "All-Star" Distinction in the 2024 Global Outsourcing 100 by IAOP
Bennington Banner· 24 hours agoWavestone is once again featured on IAOP (International Association of Outsourcing Professionals)'s 2024 list of the world's best outsourcing service ...
Outsourcing founder explains why a Manhattan restaurant uses a staffing firm in the Philippines that...
Fortune via Yahoo Finance· 5 days agoThey take UberEats orders over the phone to take the pressure off each location's handful...labor...
Inspiro Named Outsource Partner of the Year in 2024 Customer Service Excellence Awards
Morningstar· 5 days agoInspiro, a global leader in customer experience outsourcing, has been awarded the title of Outsourcing Partner of the Year at the prestigious ...
Towne Mailer, Inc. Celebrates 25 Years of Providing Mailing and Printing Services
Digital Journal· 1 day agoOver the past 25 years, the team at Towne Mailer has grown in number and skill and has added to the list of services they provide, all while remaining focused on providing ...
ibex Wins 2024 Excellence in Customer Service Award
Morningstar· 6 days agoWASHINGTON, April 10, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement ...
AI in Customer Service and Support: 5 Trends That Are Changing the Game
CMSWire· 6 days ago73 % of experts foresee AI significantly enhancing customer experience in the near future....
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