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Convenience Drives Non-Cash Users to Pay With Card
PYMNTS.com· 6 hours agoThe June 2023 PYMNTS Intelligence study “Consumer Inflation Sentiment Report: Consumers, Cash and the Inflationary Economy” drew from a survey of more...
Will AI replace customer service reps? | TechTarget
SearchSecurity.com· 2 days agoAI has already affected the number of customer service and sales agents needed in a contact center. AI will continue to have a profound role in boosting agent efficiency and ...
Rent the Runway reports flat revenue, high customer satisfaction in earnings
InternetRetailer.com· 4 days agoDespite reporting roughly flat revenue of $75.8 million for its fiscal fourth quarter and fiscal...
Fortune Media and Great Place To Work® Name Comcast
3BL CSRwire· 13 hours agoTo determine the 100 Best Companies to Work For, Great Place To Work analyzed the anonymous survey responses of more than half a million employees from...
Council Post: 3 Logistics Technologies That Can Enhance Retail Customer Experiences
Forbes· 3 days agoNishith Rastogi is a Founder & CEO of Locus, a leading-edge technology company helping 300+ global...
Wanted: Customer Loyalty as Penney’s, Target, Others Pump Up Points and Perks
WWD via Yahoo Finance· 2 days agoTree, TikTok, Costco, Sephora, Zappos and Amazon engender strongcustomer loyalty, according to Brand...
The power of post-purchase engagement: Strategies for lasting customer loyalty
Retail Dive· 5 days agoOnce the purchase button is clicked, the real magic begins—the post-purchase experience. From order confirmations to delivery surprises, this stage is where loyalty is forged and advocacy blossoms ...
Thanks to the anonymous NYC 311 employee who reunited me with my wallet
Berkshire Eagle· 13 hours agoIt happened last week when I returned to my New York City apartment from an evening out and...
SBI's Newest Report Expands on Resources to Drive Commercial Productivity
FOX 5 San Diego· 11 hours agoThe new paper delivers insights from SBI's B2B buyer survey to identify what causes buying friction and how to overcome it. Executives are more involved in purchase decisions ...
From waitress's daughter to interim JEA CEO: Vickie Cavey's path to head of utility
The Florida Times-Union via Yahoo News· 19 hours agoHer "favorite role" was when she was director of strategy development and execution and JEA vaulted...
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