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Tech, Media & Telecom Roundup: Market Talk
The Wall Street Journal· 3 minutes agoA Tillman spokeswoman says T-Mobile is the partner that will handle customers using those lines. The arrangement fits with T-Mobile’s fiber strategy; CEO...
CPS Energy customer satisfaction rising from depths hit through pandemic and Winter Storm Uri
San Antonio Express-News· 22 hours agoThe results, which were shared Monday with trustees, echoed improvement shown earlier this month by...
Big four broadband firms beaten by smaller rivals in latest Which? survey
Press Association News via AOL· 12 hours agoThe UK’s four biggest broadband providers have been beaten by smaller rivals in the latest customer ...
ERCOT to survey customers about cost of power outages
Utility Dive via Yahoo Finance· 1 day agoThe Electric Reliability Council of Texas will survey residential, commercial and large industrial ...
Virgin, Sky, BT and TalkTalk beaten by smaller rivals in broadband ranking
Yahoo Finance UK· 4 hours agoThe big four broadband firms placed below the likes of Zen Internet, Hyperoptic and Community Fibre,...
'I'm too young to retire': What forced these workers to retire before they were ready
USA TODAY via Yahoo Finance· 3 hours agoThe labor market had other plans. Seacat lost his customer support job at Amazon Web Services in...
Firmer Oil Prices Expected as Demand Builds and Supply Curbs Persist: Reuters Poll
US News & World Report· 40 minutes agoA survey of 46 economists and analysts forecast that Brent crude would average $82.33 a barrel in 2024, up from the $81.13 consensus projection in February. U.S. crude expectations ...
Corporate KPIs could be in for a major shakeup: How AI is remaking the ways companies measure...
Fortune· 2 hours ago“I basically created dialogues between literally the customer lifetime value KPI and the churn management KPI,” explains Michael Schrage, a research fellow at the MIT Sloan ...
New report from MIT and BCG shows why forward-thinking CFOs will be using AI to improve—and create...
Fortune· 37 minutes agoA new report copublished by MIT and Boston Consulting Group (BCG) on enhancing key performance indicators with AI focuses on a broad array of case studies and surveys on how ...
Scottish Power, Ovo and British Gas ‘must urgently improve customer service’
PA Media: Money via Yahoo Finance· 6 days agoEnergy is currently the worst performing sector for customer service, according to Which?’s 2023 ...
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