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How to harness customer insights in the age of information overload
Retail Dive· 9 hours agoHalf of organizations say they lack effective communication between departments when aligning on CX data and customer feedback, and 43% admit to a lack of clarity on how to ...
Black Book Survey Unveils Clearinghouse Transition Trends: 92% of Medical Practices Navigating...
Digital Journal· 1 hour agoBlack Book surveyed 30,000 practitioners to gauge how physician business office leaders and practitioners responded to the clearinghouse security breach. Transitioning to ...
When it comes to Tesla, Americans are living in different universes
Quartz· 2 hours agoTesla, as usual, is the exception. A recent poll from YouGov found that Tesla owners have heard very...
United flyers can turn points into Red Rocks Amphitheatre tickets
Denver Post· 26 minutes agoA recent AAA Travel and Bread Financial survey also found that younger music fans are helping drive...
Delta, Southwest get top marks for customer satisfaction in J.D. Power airline survey
USA TODAY via AOL· 5 days agoDelta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines ...
Survey reveals how women small business owners measure success
KTBS Shreveport· 3 hours agoOne in four female small business owners has taken a pay cut in the past year, according to new...
Birmingham Water Works ranks last — again — in customer satisfaction survey
Birmingham News· 7 days agoThe Birmingham Water Works received the lowest score among 19 utilities in the Southeast in the...
If You Do One Thing to Improve Customer Satisfaction, Do This
The Motley Fool via AOL· 3 days agoBut you should at least have a ballpark estimate of how satisfied your customers are feeling with...
Why Your Small Business Needs a Customer Retention Strategy
The Motley Fool via AOL· 3 days agoCollecting customer feedback can be as low-tech as using old-fashioned comment cards printed on...
BWW promising more improvements after ranking last again in customer satisfaction in J.D. Power ...
WBRC Fox 6 Birmingham· 7 days agoThe new J.D. Power Residential Water Utility Customer Satisfaction Survey results just released show...