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1. • Small Business - The Roanoke-Chowan News-Herald | The Roanoke-Chowan News-Herald

     Roanoke-Chowan News-Herald· 16 hours ago

     Innovature BPO Earns 2 Silver Awards at the Stevie Awards for Sales & Customer Service PR Newswire HO CHI MINH CITY, Vietnam, April 24, 2024 Innovature ...

2. • 

     Heathrow Airport: Unite says 800 staff to strike in outsourcing row

     BBC via Yahoo News· 2 days ago

     Unite said 800 of its members plan to strike from 7 to 13 May due to what it called...

3. • Cracking AI and Outsourcing Conundrums (Part 3): Are You Sure You Know Where and How Your Providers...

     JD Supra· 3 days ago

     In Part 2, we dove into the conundrum of balancing a company’s need for enhanced quality checks with the desire (by the company and the outsourcing provider) to drive productivity ...

4. • 

     The Critical Role of AI in Modern Customer Service

     CMSWire· 6 days ago

     Balancing automation with human interaction enhances both customer and employee satisfaction, fostering brand loyalty. Automation should augment employee...

5. • 

     Navigating IT Support Outsourcing in Scotland

     TechBullion· 3 days ago

     An interesting overview outlining the challenges and solutions in outsourcing IT support in Scotland, including limited flexibility with service...

6. • Q1 2024 Navient Corp Earnings Call

     Thomson Reuters StreetEvents via Yahoo Finance· 6 hours ago

     This full scope and timing of these opportunities continues to depend on execution of the outsourcing and potential divestiture transactions. To summarize, we expect to finalize ...

7. • Ameristar Windows: Pioneering Accountability in American Manufacturing

     NBC 17 Raleigh· 1 day ago

     This approach ensures premium quality and efficiency and boosts customer trust by providing comprehensive oversight and responsibility over every aspect of their window and ...

8. • Integrated Financial Technologies to Sponsor Lending Session at the Auto Finance Summit East Event

     Digital Journal· 2 days ago

     IFT offers a comprehensive portfolio of "smartsourcing" services that provides lenders with highly skilled agents who leverage its proprietary IFT Ignite...internal personnel ...

9. • Teleperformance named a Leader and Star Performer in Trust and Safety content moderation services by...

     FOX 5 San Diego· 7 days ago

     Teleperformance, a global leader in digital business services, has been named a Leader in Everest Group's Trust and Safety Services PEAK Matrix® Assessment ...

10. • 

      How to Identify the Right Developers to Outsource your App Development to?

      TechBullion· 1 day ago

      Outsourcing your app development can be a game-changer for your business, but it’s crucial to find...