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Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 2 days agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
Telus International CEO delivers blunt assessment of firm's performance: 'very disappointed' -...
SiliconANGLE· 1 day agoCustomer experience service and technology Telus International Inc. reported declining revenue and...
Cracking AI and Outsourcing Conundrums (Part 4): Who Owns—And Has the Right to Use—What | JD Supra
JD Supra· 1 week agoThis blog is the finale to our Cracking AI and Outsourcing Conundrums series, a series in which we’ve discussed thought-provoking topics and< ...
Council Post: Breaking The Top Five Myths On Outsourcing Software Development
Forbes· 3 days agoAs SVP, Professional Services at BairesDev, Damian oversees the entire customer relations life...
'We move this city': UTA trustees get earful from transit employees over outsourcing plans
Salt Lake City Weekly· 4 days ago"You will be hearing from us," Imelda Piep warned board members, "and I can tell you, they’re not...
Outsourcing Security Without Inviting Risk and Wasting Money, Free HID Global Corporation Report
Dark Reading· 6 days agoRather than trying to build an internal kingdom, it’s often more beneficial for midsize and large organizations to build their core team and strategically ...
Sponsored by: PATHLABS - Outsourcing Partnerships: A New Model for Growth and Profitability
MediaPost· 7 days agoIn the previous installments of this series, we’ve looked at the move that independent media agencies have been making from in-housing to outsourcing partnerships
IBEX Ltd (IBEX) Q3 Fiscal 2024 Earnings: Adjusted EPS Beats Estimates Amidst Revenue Dip
GuruFocus.com via Yahoo Finance· 1 day agoCompany Overview IBEX Ltd operates primarily in the business process outsourcing segment,...
Kelly Services Inc (KELYA) Q1 Earnings: Adjusted EPS Outperforms, Revenue Dips Amid Strategic Shifts
GuruFocus.com via Yahoo Finance· 1 day agoFinancial Performance For Q1 2024, Kelly Services posted revenue of $1.05 billion, marking a 17.6%...
3 IT Services Stocks to Buy From a Challenging Industry
Zacks· 2 days agoIT Services industry participants are suffering from challenging macroeconomic conditions that are elongating the sales cycle. The Zacks Computers – IT Services< ...