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    • Craft a CX that wins and retains clients

      Fortune· 2 hours ago

      This includes aspects, such as initial awareness of a product or service; touchpoints with team members; and the feelings, emotions, and perceptions a client has about a company. For example ...

    • Rules Culver's Employees Have To Follow

      Rules Culver's Employees Have To Follow

      Mashed via Yahoo News· 21 hours ago

      Culver's has built up a legion of fans through its food and customer service. But what's it like working for Culver's? Well, employees are spilling the...