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Council Post: Powering Through Frequent Outages With Strategic Customer Communications
Forbes· 14 hours agoRick Watkin is President & CEO of KUBRA, a leading provider of customer experience management...
A woman said her tattoos got her rejected for a job, but experts say personality is far more...
INSIDER via Yahoo News· 9 hours ago"Your tattoos are very aggressive," she said. With customer-facing positions, she said, "that...
I’m a Taco Bell worker, there’s a reason we want you to do the receipt survey
The US Sun· 2 days agoA TACO Bell worker has explained why employees are sometimes so keen for customers to fill out the...
Spirit Airlines shows improvements, but still finishes last in travel industry customer satisfaction...
Sun-Sentinel· 8 hours agoDiscount carriers Spirit Airlines and Frontier Airlines, once destined to be merger partners, both...
Holistic Customer Needs Analysis: Uncovering Insights for Tailored Product Enhancements
TechBullion· 9 hours agoMishra’s expertise, honed through multifaceted roles within Amazon, particularly shines in her forte...
Alaska Airlines was named America's favorite airline for the 2nd year in a row — months after a hole...
Business Insider via Yahoo News· 7 hours agoAlaska Airlines is the most popular airline in the US for the second year running, according to a...
evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS
PRWeb· 6 hours agoEnabled with seamless one-click activation, xNPS is evaluagent's first step on the journey to predictive analytics. This development paves the way to connect NPS ratings, along with other metrics ...
U.S. economy takes a step backward in April, S&P surveys show, as demand weakens
Market Watch· 1 day agoThe S&P flash U.S. services PMI fell to a five-month low of 50.9 this month from 54.0 in March. The ...
Why unlocking customer data is the key to reaping AI rewards
VentureBeat· 5 hours agoWith the current surge of generative AI advancements, consumers expect all of their interactions with brands to be personalized. In fact, Twilio’s 2024 State of Customer Engagement ...
Durable-goods orders get boost from autos and planes, but most manufacturers tread water
Market Watch· 6 hours agoThe increase in overall orders was the biggest since November, matching the forecast of economists ...