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SoundHound AI (SOUN) Launches Smart Answering for Businesses
Zacks via Yahoo Finance· 9 months agoSoundHound AI (SOUN) launches its Smart Answering service, a fully automated, AI-driven...
IRS still has ways to go in modernizing, improving service, watchdog report says
Yahoo Finance via AOL· 4 months agoThe Internal Revenue Service is not yet out of the woods, the agency’s watchdog revealed on...
IRS says it's better at answering phones but still only picked up a small percentage of the time
AZCentral | The Arizona Republic via Yahoo Finance· 4 months agoAs the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some...
Tenyx raises $15M to build more intelligent voice-based customer service AI
TechCrunch· 2 years agoAutomating customer service tasks, particularly those that require agents to speak with customers on...
Your 10-point guide to bossing Britain’s dismal customer services
The Telegraph via Yahoo News· 3 months ago“Hello, this is customer service agent X for company Y. How can I help you today?” We are all...
KCPD to begin using new feature to improve 911 service in Kansas City
WDAF via Yahoo News· 2 months agoKANSAS CITY, Mo. — The Kansas City, Missouri Police Department announced Thursday that next week,...
Records show rising call center wait times for Missouri Medicaid, food assistance
Springfield News-Leader via Yahoo News· 3 months agoMissourians in need of help accessing public benefits saw wait times for the state’s long-overloaded...
17 Jobs People Have Zero Respect For (And For Very Good Reasons)
BuzzFeed via Yahoo News· 2 years agoEarlier this week, Reddit user u/MrTuxedo1 asked a question that I think all of us would have a...
Are robocalls ruining your day? Steps to block spam calls on your smartphone
USA TODAY via Yahoo Finance· 1 year agoWhen is the last time you got a call from an unknown number? Chances are very recently. It's likely...
Trying to speak to a human? Take these steps to contact customer service on Amazon.
USA TODAY via Yahoo Finance· 2 years agoThough Amazon is known for efficiency and speed, there may be a few snags along the way like with...