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IRS says it's better at answering phones but still only picked up a small percentage of the time
AZCentral | The Arizona Republic via Yahoo Finance· 4 months agoAs the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some...
Trying to speak to a human? Take these steps to contact customer service on Amazon.
USA TODAY via Yahoo Finance· 2 years agoThough Amazon is known for efficiency and speed, there may be a few snags along the way like with...
IRS still has ways to go in modernizing, improving service, watchdog report says
Yahoo Finance via AOL· 4 months agoThe Internal Revenue Service is not yet out of the woods, the agency’s watchdog revealed on...
Your 10-point guide to bossing Britain’s dismal customer services
The Telegraph via Yahoo News· 3 months ago“Hello, this is customer service agent X for company Y. How can I help you today?” We are all...
The 10 best robo-advisors of December 2022
Fortune via Yahoo Finance· 1 year agoWhen you’re looking for a hands-off way to invest, robo-advisors can be a good choice. These online investment platforms typically provide automated...
Parloa raises $21M to add a little automation to contact centers
TechCrunch· 1 year agoIt's estimated that over $400 billion are spent annually to run customer contact centers around the...
In aftermath of 911 cyberattack, officials ask public to prepare if it happens again
Erie Times News via Yahoo News· 2 years agoThe calls were coming from inside the county. They came in, one after another after another. And...
Are robocalls ruining your day? Steps to block spam calls on your smartphone
USA TODAY via Yahoo Finance· 1 year agoWhen is the last time you got a call from an unknown number? Chances are very recently. It's likely...
Thousands had no power after Mississippi June storms. Here's what Entergy reported
The Clarion Ledger via Yahoo News· 9 months agoFor some, it was like a nightmare. A rash of severe storms over a period of weeks slammed...
Records show rising call center wait times for Missouri Medicaid, food assistance
Springfield News-Leader via Yahoo News· 3 months agoMissourians in need of help accessing public benefits saw wait times for the state’s long-overloaded...
