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Best Buy cuts workforce, including Geek Squad, looks to AI for customer service
USA TODAY via Yahoo Finance· 10 hours agoBest Buy has made significant cuts to its workforce, including the Geek Squad. On the heels of the...
Best Buy lays off Geek Squad field agents in effort to scale back, shift to AI
Local 12 Cincinnati· 24 hours agoIn an effort to adapt to shifting market demands, Best Buy has laid off Geek Squad field agents as...
After Geek Squad Layoffs, Best Buy to Tap AI for Customer Support
PC Magazine· 5 days agoBest Buy is developing the project using Google's Gemini AI models, with the goal of launching the...
‘Geek Squad is a sinking ship’: Best Buy workers reel from mass layoff
Fortune· 4 days agoLast week, Best Buy laid off Geek Squad Workers en masse, coincidentally before announcing its new generative AI assistant designed to ...
Best Buy to shutter up to 15 stores this year as CEO confirms 'efficiency cuts'
The US Sun· 6 days agoA POPULAR electronics store will be closing over 10 of its locations in the US this year. Best Buy is to close around 15 of its stores this year, the retailer's Geek ...
Best Buy taps Google Cloud, Accenture for AI customer service chatbot - Minneapolis / St. Paul...
The Business Journals· 6 days agoCustomers will be able to connect with a AI-powered virtual assistant for self-service support,...
Best Buy shares new generative AI strategy for customer support
InternetRetailer.com· 6 days agoTo do so, it is working with Google Cloud and Accenture to offer what the company calls “more...
Best Buy is giving its customer assistance an AI boost - but with a human touch
TechRadar via Yahoo News· 6 days agoBest Buy embraces AI with the help of Google Cloud and Accenture to enhance customer support,...
Couple lose $18,000 to 'Geek Squad' refund scam
The Morning Call· 7 days agoA Spring Township couple lost $18,000 after falling prey to a so-called Geek Squad imposter scam. The woman had called for a subscription to Best
Best Buy Teams With Google on AI-Powered Virtual Assistant
PYMNTS.com· 7 days agoThe electronics retailer will begin letting customers get help from an AI-powered virtual assistant,...
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