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Amazon axed more than 100 customer service managers in CEO Andy Jassy’s latest job cuts
Fortune via AOL· 3 hours ago"We have had more and more work added, 12-16 hour days, maximum stress to be cut free without a...
Cisco Systems (CSCO) Q3 2024 Earnings Call Transcript
The Motley Fool via AOL· 1 hour agoThroughout this conference call, we will be referencing both GAAP and non-GAAP financial results,...
Q3 2024 MYT Netherlands Parent BV Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 6 minutes agoWe also continued the ramp-up of our new late-stage distribution center from where we shipped already more than 60% of all customer orders at the end of March. Finally, we ...
Elon Musk fired nearly all of Tesla’s Supercharger team after argument with top executive
The Independent via Yahoo Finance· 3 hours agoThe cuts at the Supercharger...firings. “It’s just unfortunate that now they’re stuck holding the...
People face 23-minute wait for HMRC helplines
BBC via Yahoo News· 16 hours agoThe NAO suggested that taxpayers were being "let down". Some 4.7 million hours were spent by HMRC customer service advisers answering and handling calls...
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer ...
Business Insider· 7 days agoAI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
Britons spent 798 years on hold waiting to speak to HMRC advisor in 12 month period, damning report...
The Independent via Yahoo News· 12 hours agoThis was up from only five minutes the year before – an increase of nearly 20 minutes. The spending...
Changes Planned To Fix Oregon Unemployment Delays | Z100 Portland | Portland Local News
iHeartRadio· 1 hour agoAs of Sunday, May 12, the Oregon Employment Department (OED) has completed 10 weeks of administering...
7m hours collectively spent waiting to speak to taxman in 2022-23, report finds
Press Association News via AOL· 1 day agoSome 4.7 million hours was spent by HMRC customer service advisers answering and handling calls in...
What is call handling, and how to use it to create happier customer experiences
Fortune· 15 hours agoCall handling is the system of call receipt your business uses to manage customers. When an inbound call arrives, ...
