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Student-loan borrowers should no longer be serviced by a major company that's been scrutinized for...
INSIDER via Yahoo News· 2 hours agoservicer to have its pay withheld after the Education Department found it failed to send on-time...
Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 13 hours agoThe growing presence of non-human entities that can autonomously make purchasing decisions and engage in transactions like buying goods and services is transforming how organizations ...
Show Me Some Respect – One of the Pillars of Customer Service | By Shep Hyken
Hospitality Net· 11 hours agoDangerfield had a signature line: I don’t get no respect. First, there are many “Pillars” of customer service, and if you do a little research, you’ll find ...
Truecaller partners with Microsoft to let its AI respond to calls in your own voice
TechCrunch· 2 hours agoAI has already started replacing voice agents' jobs. Now, companies are exploring ways to replace...
AT&T customers without service in 3 states including Virginia
CBS 6 Richmond· 5 hours agoAT&T 5G customers in Virginia, North Carolina, and West Virginia are currently without service for...
Q3 2024 Autozone Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 13 hours agocall, I want to say thank you to our more than 120,000 AutoZoners across all of our businesses for delivering solid earnings results in the face of a difficult macro environment ...
MGE: Power restoration effort could take multiple days after storm-related outages
WKOW 27 Madison· 6 hours agoA spokesperson for Madison Gas and Electric (MGE) said it could take multiple days to restore power...
CFPB says buy now, pay later firms must comply with U.S. credit card laws
CNBC· 7 hours agoRohit Chopra, director of the CFPB, testifies during a House Financial Services Committee hearing on...
Customer service staff hired at HMRC – without speaking to a human
The Telegraph via Yahoo News· 3 days agoHM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer ...
How to use the new customer acquisition goal in Google Ads
Search Engine Land· 6 hours agoThe definition of a “new” customer can vary significantly from industry to industry. For example, in...
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