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    1. There is a lot of talk about emotion in the customer experience arena right now. A lot of it concerns the tracking, measuring and monitoring of customer emotions throughout their ...

    2. In the history of American capitalism, one is hard-pressed to think of other companies that went from visionary and disruptive darlings to gangsters move quickly than Uber. It seems that the ...

    3. Dunkin' Donuts has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 11 years running. The company has more than 12,200 restaurants in 45 countries ...

    4. On Friday, Amazon (NASDAQ:AMZN) revealed that it was buying out Whole Foods (NASDAQ:WFM) for over $13.7 billion in a cash deal. With this buyout, Amazon is trying to establish a physical foothold ...

    5. How Far Can Shopify Run?

      GuruFocus.com via Yahoo Finance4 days ago

      The concept here is you are more likely to develop customer loyalty when customers are buying or are at least able to find your platform rather than the Shopify subdomain ...

    6. The most searched-for stock on GuruFocus Monday, the day Amazon announced its $13.7 billion bid for Whole Foods, was not Amazon or Whole Foods – it was a competitor, Costco, that could be vulnerable ...

    7. CEO Maria Rodale says in the release that the company has a more than 70-year track record of customer loyalty and believes the right buyer could "expand and deepen their connectivity ...

    8. The NIADA National Quality Dealer of the Year selection is based on a variety of criteria, including contributions to the automobile industry, assistance to the association, community involvement ...

    9. But the secret of Zappos’ customer service success lies elsewhere, I’d argue, in what I call Zappos’ Culture of Yes. Lindy Joy Irving’s domain is the company gift shop–”Z’boutique”–in ...

    10. Dillon said their success centers on knowing who the customer is. "If you really understand your guest, and the category that you operate in, you can navigate the changing retail environment ...

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