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    • Craft a CX that wins and retains clients

      Fortune· 37 minutes ago

      This includes aspects, such as initial awareness of a product or service; touchpoints with team members; and the feelings, emotions, and perceptions a client has about a company. For example ...

    • How analyzing churn rate can uncover customer loyalty

      Fortune· 37 minutes ago

      Churn rate is a business metric that measures the percentage of clients who decide to stop using your product or service, such as not renewing their contract or canceling a subscription. Churn ...