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Clearcover Partners With Ada To Deploy Customer-Facing AI Solution
Hometownsource.com· 21 hours agoThe leading insurtech aims to uplevel its customer service experience with the integration of the generative AI-powered tool into its platforms
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Reuters via Yahoo News· 8 hours agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
Will Employers Ever Learn? Boot-Up Cases in Customer Service Call Centers Are A Real Problem! | JD...
JD Supra· 3 days agoA group of customer service employees have now sued, asserting this very claim. The named plaintiffs seek to represent all current and former customer ...
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Reuters· 8 hours agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
Tax helpline callers left on hold for nearly eight centuries
The Register· 1 hour agoAppalling service levels at Britain's tax collector meant customers phoning in with inquiries were...
Best Savings Rates Today -- Act Now to Score an APY up to 5.55%, May 16, 2024
CNET· 3 hours agoAfter two years of rate hikes, the Federal Reserve has maintained its federal funds rate at its last...
The Tension Between Leadership and Customer Service | By Shep Hyken
Hospitality Net· 3 days agoIt reminds me of an episode of Amazing Business Radio when I interviewed Bill Price, Amazon’s first...
There's more to booking a cruise than picking your travel dates. Here's what to know.
USA TODAY via Yahoo News· 3 hours agoThey can assist clients with determining which line, ship and destination may be the best fit. And if travelers run into an issue or have a question, their agent can handle it for them – a nice ...
Customer Satisfaction At Online Banks Has Dropped | Bankrate
Bankrate.com· 2 days agoCustomer service satisfaction has decreased at online-only direct banks this past year, but remain...
SSA launches a public data hub for customer service goals
Government Executive· 3 days agoThis week, SSA launched a page dedicated to showcasing data around O’Malley’s top priorities to fix ...