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SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI By...
Investing.com· 4 hours agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
Genesys debuts customer service GenAI, journey management | TechTarget
SearchSecurity.com· 1 day agoAgent Copilot is the first of three role-based copilots, with ones for contact center admins and supervisors planned for release later this year. The Genesys Cloud features are the culmination ...
Complaints Reveal the Sneaky Tactics Credit Card Reward Programs Use
CNET· 16 hours agoIf you’ve tried to earn or redeem credit card rewards over the last decade, you probably won’t be...
Social Security customer service is in crisis mode for people with disabilities
Chicago Sun-Times· 2 days agoPundits and politicians have long sounded alarm bells about the solvency of America’s critical...
Vanguard's CEO Choice Raises Questions on Firm's Future Path | ThinkAdvisor
ThinkAdvisor· 14 hours agoRamji, who will replace Tim Buckley on July 8, will steer an industry icon that nonetheless has...
VOXX International Corp (VOXX) (Q4 2024) Earnings Call Transcript Highlights: Navigating ...
GuruFocus.com via Yahoo Finance· 1 hour agoVOXX International Corp (NASDAQ:VOXX) has a strong focus on cutting costs and enhancing operational efficiency, planning to reduce overhead by an additional 5% to 10% without impacting
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Reuters· 4 hours agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
Will Employers Ever Learn? Boot-Up Cases in Customer Service Call Centers Are A Real Problem! | JD...
JD Supra· 3 days agoA group of customer service employees have now sued, asserting this very claim. The named plaintiffs seek to represent all current and former customer ...
3 Warren Buffett Stocks to Buy After Berkshire Hathaway’s Just-Released 13F Filing
Morningstar· 10 hours agoWarren Buffett’s Berkshire Hathaway BRK.A BRK.B has released its 13F for the first quarter of 2024....
The Tension Between Leadership and Customer Service | By Shep Hyken
Hospitality Net· 3 days agoIt reminds me of an episode of Amazing Business Radio when I interviewed Bill Price, Amazon’s first...