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Britons spent 798 years on hold waiting to speak to HMRC advisor in 12 month period, damning report...
The Independent via Yahoo News· 1 day agoThis was up from only five minutes the year before – an increase of nearly 20 minutes. The spending...
Verizon Leans Towards AI to Adopt Growing Internet Demands
iTech Post· 2 days agoVerizon is looking to use more AI technology in its operations, particularly in customer service, to meet growing internet demands, Bloomberg reported.
Google executive says supply chain uses of generative AI flourishing
FreightWaves· 1 hour agoIn the real world where solutions are being implemented, Barkley said, various estimates of savings...
People face 23-minute wait for HMRC helplines
BBC via Yahoo News· 1 day agoIt found many customer calls are caused by HMRC itself for reasons including delays and customers chasing progress. The NAO suggested that taxpayers were...
Phone, email back up after Macon government ‘security breach.’ What’s still not working?
Macon Telegraph via AOL· 1 hour agoIf someone has tried to file a service request via SeeClickFix since Friday, they should call the...
Velo3D Inc (VLD) Q1 2024 Earnings Call Transcript Highlights: Navigating Challenges Towards Growth
GuruFocus.com via Yahoo Finance· 9 hours agoVelo3D Inc (NYSE:VLD) expanded its customer base in the defense sector, adding three new customers, and exited Q1 with a $22 million systems backlog. Significant improvements in system reliability ...
Your angry complaints to call centers may soon be soothed by AI
Business Insider· 4 hours agoJapan's SoftBank is testing AI technology that can make the lives of call center workers easier by...
Customer Satisfaction At Online Banks Has Dropped | Bankrate
Bankrate.com· 2 days agoCustomer service satisfaction has decreased at online-only direct banks this past year, but remain...
Jobs at risk in Edinburgh Tennent's depot closure
BBC via AOL· 5 hours agoC&C Group said the firm would provide support to “minimise any job losses”. A spokesperson said: “The majority of colleagues impacted by this proposal...
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI By...
Investing.com· 11 hours agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
