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Chase Travel Has What the Other Cards and Online Travel Agencies Don't — Southwest Flights
Skift· 6 hours agoIt isn’t a total shutout for Citi cardholders with access to Citi Travel — they can call Citi ...
Social Security customer service is in crisis mode for people with disabilities
Chicago Sun-Times· 2 days agoPundits and politicians have long sounded alarm bells about the solvency of America’s critical...
Customer Satisfaction At Online Banks Has Dropped | Bankrate
Bankrate.com· 2 days agoCustomer service satisfaction has decreased at online-only direct banks this past year, but remain...
Will Employers Ever Learn? Boot-Up Cases in Customer Service Call Centers Are A Real Problem! | JD...
JD Supra· 4 days agoA group of customer service employees have now sued, asserting this very claim. The named plaintiffs seek to represent all current and former customer ...
All the Ways Zappos.com Leverages AI — And How the E-tailer Determines When to Get Humans Involved
Footwear News via Yahoo News· 1 day agoWhile staying up to date on AI is not only a must, meaningfully integrating it into existing...
People face 23-minute wait for HMRC helplines
BBC via AOL· 1 day agoIt found many customer calls are caused by HMRC itself for reasons including delays and customers chasing progress. The NAO suggested that taxpayers were...
Daytime testing of new Metro 'significant step'
BBC via Yahoo News· 13 hours agoNexus confirmed: "We have implemented a modification to enable us to progress into this vital phase of testing the new trains in mixed traffic on the...
Your angry complaints to call centers may soon be soothed by AI
Business Insider· 8 hours agoJapan's SoftBank is testing AI technology that can make the lives of call center workers easier by...
As Execs Gush Over AI at Google I/O 2024, Creators and Publishers Left Out to Dry
CNET· 37 minutes agoGoogle wouldn't exist without publishers filling up its search results. Of the many things announced...
Fintech company Stash launches StashWorks, a workplace benefit backed by SHRM that partners with...
WROC Rochester· 5 hours agoBacked by SHRM—the world's largest HR association—StashWorks works directly with employers and can...