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Billionaire businessman Arthur Irving dead at 93
CBC via Yahoo News· 6 hours agoFor decades, Arthur Irving ran Irving Oil, including its Saint John refinery. He became famous for his obsession with customer service, especially his...
SSA launches a public data hub for customer service goals
Government Executive· 6 hours agoThis week, SSA launched a page dedicated to showcasing data around O’Malley’s top priorities to fix ...
Will Employers Ever Learn? Boot-Up Cases in Customer Service Call Centers Are A Real Problem! | JD...
JD Supra· 17 hours agoA group of customer service employees have now sued, asserting this very claim. The named plaintiffs seek to represent all current and former customer ...
How Five9 Leveraged AI to Grow 29% YoY: Exclusive Interview With CEO Mike Burkland By Investing.com
Investing.com· 7 hours agoIn the ever-evolving landscape of customer service and engagement, leveraging technology to drive...
I Got Stuck Overnight in a Foreign Country After a Canceled Flight. Here's How I Got My Vacation...
Motley Fool via Yahoo Finance· 5 hours agoFirst things first I'm grateful I wasn't traveling alone when this happened; my husband and I were...
The importance of customer service, growth, and community engagement – Jeff Rosen | Rosen Automotive...
CBT News· 15 hours agoJeff Rosen emphasizes the importance of providing excellent customer service, especially in the...
The Tension Between Leadership and Customer Service | By Shep Hyken
Hospitality Net· 17 hours agoIt reminds me of an episode of Amazing Business Radio when I interviewed Bill Price, Amazon’s first...
My Week In Cars: New Steve Cropley/Matt Prior podcast (ep. 79)
Autocar articles via Yahoo News· 47 minutes agoMake sure you never miss an Autocar podcast. Subscribe to our podcasts via Apple Podcasts, Spotify,...
eGain Corporation (NASDAQ:EGAN) Q3 2024 Earnings Call Transcript
Insider Monkey via Yahoo Finance· 9 hours agoeGain Corporation (NASDAQ:EGAN) Q3 2024 Earnings Call Transcript May 12, 2024 eGain Corporation...
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer ...
Business Insider· 5 days agoAI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.