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Implementing a CRM can successfully transform your business: Here are 8 benefits
Fortune· 43 minutes agoWhether these conversations happen via phone, chat, email, or social media, it’s logged into the CRM, so businesses can see each conversation at a glance. When all customer ...
Craft a CX that wins and retains clients
Fortune· 43 minutes agoThis includes aspects, such as initial awareness of a product or service; touchpoints with team members; and the feelings, emotions, and perceptions a client has about a company. For
How analyzing churn rate can uncover customer loyalty
Fortune· 43 minutes agoChurn rate is a business metric that measures the percentage of clients who decide to stop using your product or service, such as not renewing their contract or canceling a subscription. Churn ...
Google Connects Imported User Data To GA4 Audiences
Search Engine Journal· 20 hours agoGoogle Analytics update lets you sync imported customer data with GA4 audiences.
Anthropic launches a free Claude iOS app and Team, its first enterprise plan
ZDNet· 6 days agoAnthropic, the startup behind the Claude family of large language models (LLMs), and OpenAI's main...
Expedia's B2B Segment Thrives While B2C Struggles for Momentum
PYMNTS.com· 4 days agoExpedia saw strong B2B growth in Q1 2024, but its B2C segment, particularly Vrbo, faced slowdown...
Uncovering the Next Trillion-Dollar Companies: 3 Stocks to Watch
InvestorPlace· 1 day agoStanding shoulder to shoulder with trillion-dollar companies worldwide is a challenging goal for any...
Atlassian Rovo Enterprise Knowledge Tool Smartens Human-AI Collaboration
Forbes· 6 days agoEnterprise organizations today are faced with a big decision in terms of how much data they decide...
Salesforce open model AI strategy aims for trust, automation | TechTarget
SearchSecurity.com· 1 day agoSalesforce was an early adopter of generative AI, seizing on large language model technology from OpenAI to integrate into its own applications. It now gives customers access to multiple third-party ...
AI Stocks: Tech Giants, Cloud Titans, Chipmakers Battle For An Edge
Investor's Business Daily· 1 day agoIt announced a new customer, "a hyperscaler in consumer AI." Cybersecurity firms also are among AI...