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Dell discloses data breach of customers' physical addresses
TechCrunch· 28 minutes agocustomers’ names and physical addresses. In an email seen by TechCrunch and shared by several people...
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer ...
Business Insider via Yahoo News· 7 hours agoAI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner....
Barron Trump's working "customer service," millionaire says
Newsweek· 2 days agoBarron Trump was recently praised by a millionaire entrepreneur for his sincerity, with the son of...
Why OG&E customers could see a $25 drop in their bills ahead of a $19 increase
The Oklahoman· 23 minutes agoHundreds of thousands of OG&E customers will see their bills drop by about $25 a month starting in...
Gen AI's Pivotal Role In Redefining Customer Service In 2024
Forbes· 11 hours ago2024 stands as the year of significant transformation as 70% of CX leaders reconsider their entire customer journey, reflecting the paradigm shift in customer< ...
The Key To An Unforgettable Customer Service Experience
Forbes· 4 days agoThere are two reasons your customer service is unforgettable: either it’s really good or it’s really...
Target Is Selling 'Perfect' $20 Summer Sandals That Look So Similar to a Designer Style That Costs...
Parade via Yahoo News· 2 hours agoSome people even seem to like how the Helena slides fit more than the Nina version. Giving the...
TRACKING: Several school closures announced following severe storms
WSOC via Yahoo News· 8 minutes agoAt 5:30 p.m., more than 37% of Gaston County power customers were without power. “We’re working as...
Xiao-I Corporation Announces Strategic Partnership with Top Hong Kong Insurance Company to Enhance...
FOX 23 News Albany· 14 hours agoXiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading artificial intelligence...
Council Post: The Client Experience: Elevating Beyond Customer Service
Forbes· 11 hours agoIn the dynamic landscape of business and office technology, the concept of customer experience (CX)...