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Dell warns of “incident” that may have leaked customers’ personal info
Ars Technica· 20 minutes agoThe scammers call from a valid Dell phone number, know the customer's name and address, and use...
Hired Guns Home Services Launches New Website to Enhance Customer Experience
Digital Journal· 3 hours agoThese affirm its position as a reliable Conroe roofing contractor dedicated to quality and customer...
Council Post: The Client Experience: Elevating Beyond Customer Service
Forbes· 14 hours agoIn the dynamic landscape of business and office technology, the concept of customer experience (CX)...
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer ...
Business Insider via Yahoo News· 10 hours agoAI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner....
Mercedes-Benz of Scottsdale Now Rewards Customers with Amex Gift Cards for Vehicle Servicing
PRWeb· 2 hours agoEffective immediately, customers who invest in vehicle services exceeding specific amounts will receive American Express Gift Cards. This limited-time offer ...
Barron Trump's working "customer service," millionaire says
Newsweek· 2 days agoBarron Trump was recently praised by a millionaire entrepreneur for his sincerity, with the son of...
Dell discloses data breach of customers' physical addresses
TechCrunch· 4 hours agocustomers’ names and physical addresses. In an email seen by TechCrunch and shared by several people...
Gen AI's Pivotal Role In Redefining Customer Service In 2024
Forbes· 14 hours ago2024 stands as the year of significant transformation as 70% of CX leaders reconsider their entire customer journey, reflecting the paradigm shift in customer< ...
HSBC pushes Sunak to ease China crackdown
The Telegraph via Yahoo Finance· 9 minutes agoIt also secured the same banking licence as HSBC. Prudential also has a significant base of Chinese insurance customers. Bloomberg said government...
Dell customer order database stolen, for sale on dark web
The Register· 1 hour agoDell has confirmed information about its customers and their orders has been stolen from one of its...
